CRS ReturnsManagement™ is a multi-channel returns management application enabling retailers to reduce refund fraud and ensure accurate refunds, while improving customer service and employee compliance.
Highlights:
- Improve customer service with “no receipt, no problem” returns processing while returning the correct price paid, taking into account discounts, promotional pricing, fees, employee discounts and taxes paid.
- Provide customers with the option of buy on-line, return at the store.
- Control accurate refund processing by returning accurate sales tax, based on tax paid at the original Point of Purchase.
- Obtain better employee compliance by centrally and systemically controlling return/exchange policies and procedures involving presence of receipt, tender used, sale and promotion pricing consideration, customer data capture and more.
- Manage transactions from all of your sales channels centrally, and enable real-time access from any of your stores to provide unsurpassed customer satisfaction, while limiting your exposure to fraud and loss.
- Reduce same day fraudulent returns with centralized, real-time updates from any store, any sales channel.
- Prevent fraudulent returns involving shoplifted items, photocopied or false receipts, cross-store refund rings, and returns for items not purchased from your stores.
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