| CRS RetailCRM™ is a CRM application for retail that provides multi-channel analysis of customer data and allows every sales channel to personalize your service offerings by understanding your customers.
RetailCRM uses detailed customer transaction history for analysis and customer segmentation and interacts with Epicor RetailStore™ in the store to send and receive customer information. Epicor RetailCRM allows you to recognize customers in any store or sales channel and provide personalized services and offers, perform in-store clienteling, track and analyze recency, frequency, and monetary value of preferred customers, segment customers into mailing lists based on attributes, track and analyze multi-channel shopping patterns, and compare sales statistics for program effectiveness
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