Epicor iScala is a tightly integrated and industry-specific end-to-end ERP, CRM and SCM solution targeting the divisions and subsidiaries of Global 1000 corporations and large local and regional companies worldwide. Epicor iScala's seven application suites provide collaborative functionality, country-specific localizations and multilanguage capabilities designed to support global, multicompany deployments with significant cross-border trading requirements.
Financial Suite
At the heart of any Enterprise Resource Planning (ERP) system are the Financial Ledgers; iScala is no exception and provides a fully integrated set of Sales, Purchase and General Ledgers. These ledgers are the key components in building a real-time enterprise providing an integrated transaction management system that systematically ensures the integrity of all data flowing into the prime accounting ledgers. At the core of iScala is the integrated ledger infrastructure capturing the detailed multi-dimensional financial transactions created "behind the scenes" by one of the many collaborative iScala processes. iScala provides you with the processes to monitor, control and reconcile that data without sacrificing the speed at which that data flows into your General Ledger, supporting your enterprise and global reporting needs.
SCM Suite
The primary purpose of any supply chain is to satisfy customer needs and generate profits, beginning with a customer order and ending when a satisfied customer has paid for the purchase. Profit is created when the customer pays more than the cost of satisfying the customer's needs. Everything that happens between the beginning and the end should be driven by the single goal of adding value to the inputs and making it closer to what the end customer requires. Over 95% of all activities in typical supply chains fail to add value. Companies that invest in the tools, such as iScala, to identify such activities can work on reducing and eliminating these non-added value activities, thereby becoming leaner. Such companies are able to deliver their products and services to market faster, cheaper and with better quality, gaining a compelling business advantage over their less efficient competitors.
Service Suite
Epicor iScala turns after-sales support into a profit center by providing the tools you need to manage service delivery successfully at the same time as generating additional revenue and controlling your costs. The iScala Service Suite ensures you understand, in real time, which contracts apply to what customers, which products have been returned and whether those products correspond to a maintenance agreement or are covered by warranty support. If a repair is needed, when will it be done, how long will it take and do the allocated resources have the right skills to make the repairs needed and should the customer be invoiced? Whether your need is for preventative maintenance of your own machines or assets or you are running a fully-equipped onsite/offsite service center, the need for control, efficiency and profit are the same.
Project Suite
The fully integrated iScala Project Management Suite enables a holistic view of all business activities associated with a particular project. Each flexible multilevel project is configurable to support the sophisticated invoicing your clients demand. Complex invoicing may be a mix of fixed price, ongoing, recurring and percentage of completion, perhaps with retentions. At the heart of this integrated solution is the ability for project activity managed throughout the system to be linked back to a particular project, whether from a service, contract, sales, credit, work or purchase order. This embedded integration provides visibility that results in an accurate view of project status, improved cash-flow from quicker and automated invoice generation, and the improved reporting allowing you to manage your customer's expectations more accurately.
CRM Suite
Most companies focus on selling product to new customers, but research shows that a focus on retention instead of acquisition has a very powerful impact on a company's bottom line. A happy customer could be your most strategic ally, with the benefit stretching way beyond the one-off transaction to encompass repeat sales, referrals, preferred supplier arrangements and even closer partnerships involving new product testing. iScala CRM provides you with the best of breed CRM from Microsoft integrated with the iScala back-office process to provide sales force automation, customer and field service visibility as well as marketing.
Business Intelligence Suite
The iScala Business Intelligence (BI) Suite provides you and your coworker's with access to the information you need when you need it, to make the right decisions quickly. Today, all businesses know their data is valuable; the smarter ones are investing in BI tools and providing the visibility to make better-informed decisions throughout the entire business organization. The iScala BI Suite applications quickly extract, store, analyze and provide to-the-second access to data, with alerts and triggers to make enterprise users more effective in their work.