EPICweb:
Epicor customers can find information specifically for them on EPICweb.  EPICweb,  includes product downloads, the latest Support happenings, documentation and the information just for Epicor customers with current maintenance agreements. The key benefits of EPICweb are:  patch management system - you can be notified when a new download  is available for your product, the ability to customize your EPICweb site, see only the information you want to see and  manage your customer newsletter and other corporate communication subscriptions from one location. Password instructions and training videos.

 

iScala Customer Support
Scala's global support services can connect you with the resources you need to help you meet the demands of doing business anywhere in the world.

 

 

Access to ePortal which provides direct access to Epicor's Clientele database.  With a current maintenance agreement, you can review your companies information and provide updates to your contacts listed in our database.  You can search Support's online knowledgebase for the information you require, review your companies previous issues and log new issues directly into our Support database. Password instructions and training videos.

 

 

Web Seminars
Epicor offers a variety of web seminars designed specifically for our customers. These seminars are designed to provide information on how you can enhance and expand your applications and increase your organization's overall profitability. Let Epicor show you how to leverage the Internet to connect with your customers, suppliers, partners and employees like never before. We have the tools to help you become an eCompany. More...

 

 

Resources for our Partners
Partners: there are a number of additional resources available just for you in our Partners Only pages.

 

 

Contacting Support
Download the how to contact support document by clicking here.