Customer Success Stories

Enterprise Solutions Success Stories Health Alliance Medical Plans With Epicor Enterprise, Health Alliance Medical Plans has improved the total quality of their accounting information Hawaiian Commercial & Sugar Company The Hawaiian Commercial & Sugar Company runs a smooth operation with improved efficiencies in several departments, as well as providing an excellent view of data, with Epicor Enterprise International Forest Products, Inc. Central Parking Corporation Joint Service International Joint Service International (JSI) is the European licencee of O’Neill, a sports fashion company renowned for its surfing, winter sports and casual clothing. The service desk, consisting of 25 staff members whose daily activities include application and systems management, plays a pivotal role within the organization and the company relies on Epicor ITSM to help keep it running effectively. The Dutch Railway An elaborate infrastructure – both logistical and technology – is vital to keep The Dutch Railway running efficiently. The company uses Epicor IT Service Management (ITSM) to provide incident management for its technology infrastructure to ensure that systems are running effectively. Simmons Bedding & Furniture (HK) Ltd Epicor Enterprise provided the timeliness and flexibility Simmons HK was looking for to drive their business forward.     Truliant Federal Credit Union Doc-link’s proven integration to Epicor Enterprise accounting system was critical as they began to look for ways to streamline the accounts payable process Aspen Square Management The company selected Altec’s doc-link™ Enterprise Edition due its proven integration with Epicor Financials as well as its history with other high volume Epicor users. AvMed Health Plans AvMed selected Epicor because it best met their specific business needs and conversion requirements The Anderson-Tully Company After looking at several other midmarket enterprise systems and industry-specific products, Anderson-Tully concluded that Epicor best met their unique business needs.  CommunityAmerica Credit Union Needed a more robust accounting solution.  Additionally, support for their current solution was to be discontinued. Rev-A-Shelf Outdated paper-based system created inventory accuracy issues including lost inventory and shipping errors resulting in charge backs from customers Barry-Wehmiller Design Group “Without an overall view at the organization we couldn’t fully understand the financial aspect of our business. Epicor for Service Enterprises provides a consolidated picture of our financial and operational data.” Jim Meier, Partner and CTO, Barry-Wehmiller Design Group Metastorm Company growth required solution that could provide strong project accounting capabilities and access to real-time data. Epicor for Service Enterprises provided an integrated solution with powerful reporting for managing consulting operations and back office financials worldwide. The Manufacturing Institute Through the use of Epicor for Service Enterprises, The Manufacturing Institute has drastically improved its business processes and switched from monthly to real-time reporting. Consolidated Restaurant Operations, Inc. Using Epicor Enterprise Hospitality, Consolidated Restaurants streamlines and centralizes its accounting proccess, providing management with accurate information on a timely basis which allows them to better manage cash flow and profitability. Ké Concepts Ké Concepts time and billing system required remote workers to return to the office to complete their time sheets, which wasted company time and funds and lost additional billing opportunities. The company implemented Epicor for Service Enterprises, an Enterprise Service Automation (ESA) solution based on the Microsoft .NET Framework, allowing consultants to access the system online. ClinPhone The most trusted name in the clinical technology industry serving most of the world’s top Pharmaceutical and Biotechnology organizations, ClinPhone needed a solution that would accommodate its strategic, technical and operational processes and goals. They found their solution in Epicor for Service Enterprises. Cox Enterprises One of the nation’s leading media companies and operators of automobile auctions, Cox Enterprises achieves greater purchasing efficiency and control with Epicor Procurement. E.J. Brooks Company When E.J. Brooks Company wanted to expand its sales to the Web to draw new customers, it turned to Epicor Storefront. Within six months of implementing the solution, E.J. Brooks earned back the software costs in new online sales. JELD-WEN JELD-WEN, the world’s leading manufacturer of reliable windows and doors, supports global growth with Epicor Enterprise Cinemex Epicor Financials Suite enables Cinemex to provide a better experience to its customers. Deployed in a record four months, Epicor Enterprise gives Mexico’s second largest movie theatre chain the flexibility to integrate all processes and is fit for future growth. Rugs Direct A multi-channel retailer, Rugs Direct has specific business needs for managing its operations which requires the use of several line-of-business solutions. Epicor for Distribution provided the functionality and integration capabilities the company needed at an affordable price point. Affinity Federal Credit Union Affinity Federal Credit Union had experienced significant growth and was striving to remain competitive as banks and other for-profit financial institutions began competing for members’ capital. In order to remain competitive and operate more strategically, the company needed to adopt more sophisticated processes for analyzing data. They sought a software solution that would support this endeavor. Parsons Brinckerhoff One of the oldest continuously operating engineering firms in the world, Parsons Brinkerhoff implemented Epicor to help aggregate spend and reduce purchasing costs. The solution has enabled as much as 40% cost savings through on-contract purchasing and improved efficiency in purchasing process. Le Meridien Hotels “I had a clear vision for what we could achieve in terms of financial control and improvements in the organization’s management and Epicor for Hospitality and Entertainment has helped us achieve this goal.” Carlos Rosales, CEO of Le Meridien Park Atlantic Portugal MEDEX Global Group MEDEX needed a highly-scalable and flexible CRM system with powerful integration capabilities to enable sharing of real-time information across the organization. They found their solution in Epicor Clientele CRM.NET. Hyatt International Corporation Epicor iScala Hospitality provides Hyatt International with consistent and streamlined financial and operational processes across its multi-national locations. Visioneer, Inc. Faced with the challenge of an increasingly competitive market, Visioneer devised an innovative customer support strategy to differentiate themselves. Experience Music Project Experience Music Project Streamlines its Purchasing and Accounting Process with Epicor Procurement Central Park Conservancy Integrated Back Office Delivers Increased Flexibility and Widespread Efficiencies at Central Park Conservancy Martin-Baker Martin-Baker reduces materials costs and lowers purchasing margins with Epicor Sourcing. Chicago White Sox 2005 World Champion Chicago White Sox Make a Pitch for Tighter Budgeting and Streamlined Reporting with Epicor for Hospitality and Entertainment LASON, Inc. As a full-service mail processor, the output division of LASON, Inc., relies on Epicor Enterprise to successfully manage inventory and improve communication, saving the company both time and money. Nygard Major Garment Manufacturer Streamlines Supply Chain Processes through Web Services Solution INCODE, a subsidiary of Tyler Technologies Solution Provider Improves Time Management, Billing, Cash Flow, and Productivity Eastman Credit Union Eastman Credit Union Drives Efficiency and Positions Itself for Growth with Epicor for Financial Services TruServ Corporation The world's largest member-owned wholesale hardware cooperative makes a seamless move to Epicor's Clientele Customer Support overnight and finds that its new systems easily handled a lengthy list of customizations and a full test migration. Cell Signaling Technology, Inc. Cell Signaling Technology, Inc., gets a handle on its sales information and saves time on reporting by implementing Epicor Business Intelligence to analyze data from the firm's Epicor Enterprise system. Residex Residex saves the time and hassle involved with gathering and generating sales reports with Epicor Business Intelligence, a solution that helps the wholesale distributor of pest control supplies compare sales productivity for its 30 different territories. InVision Technologies, Inc. InVision’s high-level security detection systems are used in airports all over the world for screening passenger-checked luggage for explosives. They implemented Epicor Clientele to provide real-time visibility into customer issues. Physician Sales and Service As the nation's largest provider of medical supplies to the physician market, Physician Sales and Service relies on Epicor ITSM for timely and expert technology support services that minimize technology downtime. Viewpoint Construction Software Viewpoint Construction Software required a software solution that could combine their various databases into one common customer database. Epicor Clientele CRM exceeded their requirements. Lehigh Cement Lehigh Cement met its financial, manufacturing and distribution system requirements with Epicor Enterprise for about 1/10 the licensing and implementation cost of Tier-1 solutions. CIMTEK CIMTEK, the world leader in automotive electronic functional testing, selected Epicor to provide them with an integrated front and back office solution. Read about the results that they've achieved by implementing an Epicor solution. Bertucci's Corporation With 85 locations and 6,500 employees, Bertucci's Corporation relies on Epicor for Hospitality and Entertainment to centralize and analyze critical information from its geographically dispersed locations. Portland Teachers Credit Union Portland Teachers Credit Union needed a financial accounting solution that would bring their budgeting process together, improve efficiency, and provide a uniform look and feel for employees. PTCU turned to Epicor for a solution. Wild Planet Toys, Inc. Wild Planet Toys needed an integrated distribution solution that would provide improved order fulfillment, support for EDI and more accurate reporting. Read about why they selected Epicor for Distribution. Dairy Management Inc. Dairy Management Inc. sought a technology that could manage inter-company transactions and handle a large number of companies in anticipation of future growth. They found their solution in Epicor Enterprise. I.T. Xchange Inc. I.T. Xchange Inc. turned to Epicor to provide an updated, enterprise-wide computer software system that could provide better inventory management and improve their contact and customer relationship management. STL Group of Companies A value-added reseller of new and used Avaya and Nortel telephone systems and equipment, STL Group of Companies turned to Epicor for Distribution to streamline its operations, improve inventory and increase reliability. Siemens Building Technologies The Security Systems business of Siemens Building Technologies needed a single integrated solution to allow it more business flexibility and overall visibility into customer activities. They found their solution in Epicor Enterprise. US Airways Federal Credit Union US Airways Federal Credit Union needed a help desk solution to support members using its online services, as well as support internal employee technical issues. They found what they were looking for in Clientele HelpDesk. BC Hot House Foods Inc. BC Hot House Foods Inc. searched for a system that could integrate with several others for distribution plant equipment, enable inventory mirroring and provide complex tracking information. They found what they were looking for in Epicor for Distribution. Community Resources for Justice Community Resources for Justice, knows the importance of giving people a second chance and helping them take positive steps to move forward in their lives. The organization turned to Epicor to solve their complex enterprise software needs. Second Foundation Second Foundation is a professional services firm, dedicated to solving process problems for midmarket businesses using high tech financial software. Long Beach Aquarium of the Pacific As a major nonprofit entity, Long Beach Aquarium of the Pacific's finance department is chartered with tracking all revenues and expenses for this high profile view of nature's wonders. The department accomplishes this with Epicor for Non-Profit. The American Academy of Pediatrics The American Academy of Pediatrics (AAP) needed a software system that would make membership and financial information easily accessible. They found the solution in Epicor Enterprise.