In order to accommodate the concept of a “Complex Solution Order” (when a company sells not only finished products, but related services, or where they may have to manufacture the product; and this is not known to a sales person when they first register an Opportunity), Opportunities get converted into various types of orders via iScala’s Customer Request, which is a snapshot of an Opportunity. In SR1 we can handle the Sales Order type.

Users can generate Sales Proposals using Microsoft Word 2003 templates. They can keep track of all versions and store changes made to proposals as well as populate proposals with customer and product data from iScala.

• Better visibility into the pipeline and across sales activities.
• Improved quality of leads and closure rates.
• All customer related information and activities are stored in one place. You get a complete view of your customers!
• Integrates with Microsoft Outlook and Microsoft Office: e-mail time is less; reports can be exported into Excel.
• Standard reports are fast and easy.
• Your sales people will love it. It requires minimum training and the interface looks like Outlook. Therefore, using iScala CRM you will achieve high end user adoption rates and can get up and running in production operations in weeks, not months.
• Out-of-the box integration with iScala ERP, so if you are an iScala ERP customer, you do not have to spend time on integrating applications, but focus on improving your customer relationship processes.
• The integration with iScala ERP allows you to access iScala’s rich sales order management and fulfilment functionality, including inventory visibility, multi-currency, VAT and local legislation.

When selecting sales orders with the screen query utility, you can search/sort sales orders by Site Code.

• Easier-to-use.
• Identify site delivery and location.

• Better control of order management.

• Better control of order management.

• Product consistency.

• Usability improvements.

• The ability for an external application to take full control of selected sales orders, purchase orders, work orders and their associated order lines
• Handling “book goods as received” and “book goods as delivered” incoming messages
• Handling “goods expected to be delivered” and “goods expected to be received” outgoing messages
• Handling stock balance information from a remote warehouse

• Enables integration of iScala with remote ‘best-of-breed’ warehouse applications, thereby:
  • Automate stock transaction generation to reduce data entry and improve accuracy of data.
  • Help to reduce inventory costs by providing stock visibility.

• Support for receiving changes of work order operations
• Support for receiving manufactured quantities and time spent on work order operations
• Work order out
• Work order material ATP
• Work order material issue
• Work order receipt
• Work order release
• Work order update

• Enables integration of iScala with remote ‘best-of breed’ manufacturing applications.
• Automates work order management to reduce data entry and improve accuracy of data.

• Reduces wasted service calls and costs.
• Improves customer service.
• Improves profitability.

• Consistency.

1. Screen design with intuitive drag & drop design environment
2. Business logic behind the screen where you define how the links into the screen elements should work.

The tool generates multiple screens in one process, such as Web, Windows and Portal.

• Enables the customer to define screens that match their requirements in terms of layout, field visibility, security and logic.
• Opportunity for partners to ad value to the solution they offer their clients.
• Specific customer needs can be more closely matched.

• Enables the customer to define process workflows that match their requirements, thereby potentially simplifying processes, improving staff effectiveness, reducing process cycle times, reducing errors and improving profitability.
• Specific customer needs can be more closely matched.

Note: printing is handled through the Document Deployment Server (see below).

• Enables the customer to tailor iScala logic to their needs.
• Opportunity for partners to ad value to the solution they offer their clients.
• Specific customer needs can be more closely matched.

• Enables customers to use VBA customizations without having the cost and performance overheads of the VBA Developer environment.

• As VBA Developer but specifically related to iScala printing logic.

• Enables developers to be more productive, and work on new customizations faster.

• Enables customers to distribute reports via the web, reducing distribution time and costs.

• Enables customers to create customized reports that match their requirements, improving the usability of the system.

• Enables customers to gain access to iScala data for ad-hoc enquiries.

Another new feature is multi company access, which allows a user to create reports that span multiple companies in a singe query.

• Enables customers to gain access to iScala data for ad-hoc enquiries.
• Instant and quick access to business critical information.

• Enables customers to gain access to iScala data for ad-hoc enquiries.

Two new features in this release include the pie chart and gauge controls.

• Enables customers to publish iScala information quickly and efficiently to a wide or selected audience via a web portal.
• Will give you a snap shot of your business instantly on very high level but still allowing you to drill down to more details if required.

• Enables the customer to define screens that match their requirements in terms of layout, field visibility and security.

• Enables the customer to adjust existing workflows that match their requirements to simplify processes, improve staff effectiveness, reduce process cycle times, reduce errors and improve profitability.

• Provide critical metrics that indicate potential management issues, and enabling those issues to be resolved before they turn into critical problems.

• Provides tracking security to identify who did what and when, at the iScala data level.

• Provides an easy to use interface to iScala using familiar tools for all business people.

• Increases the flexibility of the system, especially for customer working on central servers with multiple languages.

• Bug fix, appearance improvement.

• Increases the global availability of iScala.

• Increases the global availability of iScala.